Troubleshooting
The things that go wrong most often, and what to do about them. If yours isn’t here, just email us.
Updated on
On this page
- Pro isn’t showing on my new device
- There’s no price on the subscription screen
- My child can’t do another timed test
- My child can’t earn another diploma
- Tricky sums does nothing
- I deleted a profile by accident
- The app is in the wrong language
- My child learns tables up to 12, but the app stops at 10
- A file won’t load
- A shared test says the code isn’t right
- Something else
Pro isn’t showing on my new device
Tap Progress, then the gear icon, then About the subscription. Press and hold the button for three seconds and tap Restore purchases. Use the same App Store or Google Play account you bought it with. There’s more in Free and Pro.
There’s no price on the subscription screen
The app couldn’t reach the store. Check your internet connection and try again.
My child can’t do another timed test
On the free plan there’s one timed test per week. The app tells you when the next one is available. Learning, practice and the duel stay unlimited.
My child can’t earn another diploma
On the free plan, the first diploma can be earned. A diploma that’s already been earned stays, and your child can take it again as often as they like. The other diplomas need Pro.
Tricky sums does nothing
That means there are fewer than five sums that still need work. Let your child practise normally for a while, and the round will appear by itself. Tricky sums is part of Pro. See Tricky sums.
I deleted a profile by accident
On the home screen, tap the avatar in the top right, then Manage, and look under Recently deleted. It stays there for 30 days after you delete it.
The app is in the wrong language
Tap Progress, then the gear icon, and under This device choose the right language at Language. Want something different for one child? The same choice is under that child, in Per child.
My child learns tables up to 12, but the app stops at 10
Then the school is set to a country where tables go up to 10. Change Where do you go to school for your child in the settings. With Nederland and United Kingdom the tables go up to 12.
A file won’t load
- "This file was changed after it was created.": something in the file has changed. Create a new file on the old device.
- "This file comes from a newer version of the app.": update the app and try again.
A shared test says the code isn’t right
The link got damaged on the way. Ask for it to be sent again.
Something else
Email hello@bliqo.app. Include the version shown at the bottom of the settings, under About BlitzTables: then we can see straight away which app you have. You’ll get a reply within a few working days, in Dutch or in English.
Can’t find your answer?
Ask the assistant in the bottom right of this page, or email us. You’ll get a reply within a few working days, in Dutch or in English.